Front Desk Agent
MATTESON
Front Desk Agent
Full Time • MATTESON
Benefits:
- Employee discounts
- Paid time off
- 401(k)
- Competitive salary
- Free uniforms
Job Summary:
Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team.
The Front Desk Agent is responsible for creating a welcoming experience for every guest—from arrival through departure. This position handles reservations, check-ins, checkouts, guest requests, payments and daily front-office responsibilities while following Hilton brand standards.
Previous Hilton hotel experience and familiarity with Hilton front-office systems are preferred. However, we will consider candidates with strong customer-service experience, a positive attitude and the willingness to learn.
Essential Duties and Responsibilities:
- Welcome guests in a professional and friendly manner.
- Complete guest check-ins and checkouts accurately and efficiently.
- Manage reservations, room assignments, cancellations and modifications.
- Verify identification, payment information and reservation details.
- Process cash and credit-card transactions accurately.
- Answer incoming telephone calls and respond to guest questions.
- Provide information about hotel services, amenities and the surrounding area.
- Respond promptly to guest requests, concerns and service-recovery situations.
- Communicate room status and guest needs to Housekeeping and Maintenance.
- Maintain accurate records, shift reports and front-desk documentation.
- Monitor hotel entrances and promptly report safety or security concerns.
- Support Hilton Honors members and follow applicable brand procedures.
- Maintain a clean, organized and professional front-desk area.
- Complete required Hilton and company training.
- Follow hotel policies, operating procedures and brand standards.
- Perform other duties assigned by management.
Preferred Qualifications:
- Previous front-desk experience at a Hilton-branded hotel.
- Experience using Hilton front-office, reservation or property-management systems.
- Previous hotel, hospitality or customer-service experience.
- Familiarity with reservations, guest billing and payment processing.
- Experience handling guest concerns professionally.
Minimum Qualifications:
- High school diploma or equivalent preferred.
- Strong customer-service and communication skills.
- Basic computer, email and data-entry skills.
- Ability to learn hotel systems and procedures.
- Ability to remain professional and organized in a busy environment.
- Ability to handle confidential guest and hotel information appropriately.
- Dependable attendance and punctuality.
- Ability to work independently and as part of a team.
Schedule Requirements:
Candidates must be available to work a flexible schedule based on hotel needs, which may include:
- Morning and evening shifts
- Weekends
- Holidays
- Occasional overnight shifts
Physical Requirements:
- Ability to stand for extended periods.
- Ability to perform repetitive computer and telephone work.
- Ability to lift, carry, push or pull up to 25 pounds when necessary.
- Ability to perform the essential duties of the position with or without reasonable accommodation.
What We Offer:
- Competitive pay
- Paid training
- Supportive team environment
- Opportunities for professional development and advancement
- Employee hotel discounts, subject to eligibility and company policy
If you enjoy helping people and would like to build your hospitality career with a Hilton-branded hotel, we encourage you to apply.
Spark by Hilton Matteson is an equal-opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state or local law.
Compensation: $15.50 - $19.00 per hour
About us
Exceptional Expertise, Proven Performance
GarnetHotels Resorts, & Marinas stands as a leading hotel management entity, overseeing hotel properties across the United States within all segments. Leveraging extensive years of industry expertise alongside top-tier resources, GarnetHotels brings optimal strategies to enhance profitability for our partners and their portfolios.
What We Do
What We Do
A Comprehensive Management Solution
At GarnetHotels, we offer a seamlessly integrated platform designed to elevate guest experiences and optimize performance for property owners. Whether managing focused-service and lifestyle/resort properties or upper-upscale and luxury hotels, GarnetHotels provides tailored business intelligence, strategic marketing, centralized reporting, revenue management, and substantial purchasing power. Through these initiatives, we empower each property within our portfolio to achieve and sustain operational excellence.
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